Frequently Asked Questions

Payment

Do you offer Cash on Delivery?
Yes. We offer COD. All COD orders will be confirmed via a phone call from a representative before being dispatched. Please ensure your mobile number and address is correct. Please only select COD if you are 100% sure of your order. If you choose to cancel an order after confirming it your account will be flagged and you will not be able to make future COD orders. This means you will have to use a prepaid payment method for future orders.
 
All prepaid payments are handled by a secure payment gateway provided by our partners PayuMoney and CCAvenue. All your transactions are secured with 128 bit SSL encryption and two factor authentication.
 
Accepted Payments include
  • Debit/Credit cards - Visa, Master, Maestro, Rupay, Amex
  • Netbanking - 50+ banks supported
  • UPI payment
  • Digital wallet

Please select CCAvenue during check-out to choose PAYTM as a payment option.

 

Returns

We will refund any unopened items that you are not completely happy with, within 14 days of receipt if the order is prepaid. Payment will be credited to your original method of payment and you will be notified by email when your refund has been processed. Any returns after 14 days will not be refunded. Returns and refunds are not applicable for orders paid via cash on delivery. The customer is responsible for paying postage. We are not obliged to issue refunds for any opened products.*Refunds will be issued to the full value of the product (excluding postage). Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.

Orders

How can I reach your Customer Service team and when should I expect a response?

For customer service inquiries only, please email info@skyluxewellness.com Our Customer Service team is available M-F 8am - 5pm (UTC+2). We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.

I have not received my order confirmation, did my order go through?

Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team info@skyluxewellness.com if you have not received your confirmation email after 24 hours of your purchase.

Can I make changes to my order once it’s been placed?

Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.

I have received my order and need some additional assistance

Please contact our Customer Service Team info@skyluxewellness.com to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip (please ensure stamped initials are visible). Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.

 

Shipping

When will my package be delivered?

Processing time for orders is 1-2 business days (business days do not include weekends or holidays). Cash on delivery orders will only be shipped after receiving confirmation from you. You will receive a phone call confirming your COD order and the amount due when your order is delivered.These times may be extended during holidays, launches/restocks, limited edition releases and promotions.

Once shipped, delivery time for standard shipping within India is 5-8 business days days. Express Shipping charges are calculated during check-out and will be delivered in 3-4 business days for most urban locations (business days do not include weekends or holidays). All orders are shipped via our courier partners: FedEx, Dehlivery, Xpressbees, Excom Express and Overnite Express. All orders will receive tracking numbers after processing is complete.

We currently do not offer international shipping, but we will soon. Please sign up to get notified when international shipping is available. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers to other mail carriers.

Products and Stock

Are Physique Collection by Sky products sold at any other retailers?

No. Physique Collection by Sky products are exclusively sold online at skysins.com

How do I find out about upcoming launches and restocks?

Make sure you sign up for exclusive offers, specials and news on restocks.

New product and restock information will always be posted on Sky Sins' Official Instagram account: https://www.instagram.com/skysins/

Is there a limit to how much I can buy?

Due to the exclusivity of our products, some items may have limits placed the maximum quantity that may be purchased in one transaction.

Can I reserve items by adding them to my cart?

All products on skysins.com are in stock and available for order (unless otherwise noted). Items can not be reserved by holding them in your cart. Product availability is extremely limited and therefore may sell out before your purchase is complete. Order transactions are completed in the order they are received.