Yes. All payments are handled by a secure payment gateway provided by our partners, RazorPay and Stripe. All your transactions are secured with 128 bit SSL encryption and two factor authentication. Accepted Payments includeDebit/Credit cards - Visa, Master, Maestro, Rupay, AmexNetbanking - 50+ banks supportedUPI payment (Google Pay etc)Digital wallet (PhonePe etc)
No. We only accept pre-paid payment methods.
Processing time for orders is 1-2 business days (business days do not include weekends or holidays. These times may be extended during holidays, launches/restocks, limited edition releases and promotions.
Once shipped, delivery time for standard shipping within India is 3-10 business days days depending on your location.
All orders will receive tracking numbers after being dispatched. Please contact the respective courier for any delivery information related to your order.
If you have any issues, please contact email@example.com
Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers to other mail carriers.
We currently do not offer international shipping, but we will soon. Please sign up to get notified when international shipping is available.
Returns and exchanges
All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations / returns. We only offers returns for damaged/faulty products for which proof is needed. Please contact our Customer Service Team firstname.lastname@example.org to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos/videos of any product/order issues along with their Packing slip (please ensure stamped initials are visible).
Sky Sins reserves the right to refuse any returns at any time. Before you place your order, please confirm that all your information, including your shipping address, name, phone number, credit card information and product selection is correct; we are not responsible for incorrect address, updating your address, changing the order once an order has been placed. Thank you.
If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.
To receive a refund or a replacement, you must inform us that you have not received your item within 28 days from the day on which you received an email from us confirming that the item had been dispatched.
Sky Sins is not obliged to provide a refund on digital Products (which includes all guides and online training) purchased through the Sky Sins website..
Once a download of a digital product has started, you do not have a right to cancel the purchase and to request a refund.
Refunds for digital products shall only be given in the following limited circumstances:
If there was a technical issue and the content was never received by the buyer.If the transaction was not a genuine transaction (e.g. card fraud etc)If there was a duplicate order or payment due to a technical fault. Genuine multiple orders by the same person are not eligible for a refund.
For customer service inquiries only, please email email@example.com. Our Customer Service team is available M-F 8am - 5pm SAST. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.
Please contact our customer service team firstname.lastname@example.org if you have not received your confirmation email after 24 hours of your purchase.
Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.
No. Physique Collection by Sky products are exclusively sold online at skysins.com
All products on skysins.com are in stock and available for order (unless otherwise noted). Items can not be reserved by holding them in your cart. Product availability is extremely limited and therefore may sell out before your purchase is complete. Order transactions are completed in the order they are received.